FAQs
Frequently Asked Questions
How can I contact King’s Archive?
You can reach our customer support team at support@shopkingsarchive.com. We’ll be happy to assist with any questions about your order, shipping, sizing, or anything else you may need.
What is your 30-Day Guarantee?
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we’ll make it right.
Please include your order number along with clear photo or video evidence of the issue. Once approved, we’ll provide a replacement or refund at no additional cost.
Do you ship worldwide?
Yes. King’s Archive ships to customers worldwide.
Where do you ship from?
Orders are fulfilled through our network of fulfillment partners. Shipping origin may vary depending on the product, inventory availability, and your delivery location.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible after placing your order if you need to make a change or cancellation.
Once an order has entered fulfillment or has already shipped, we may no longer be able to modify or cancel it.
Contact us at support@shopkingsarchive.com and we’ll do our best to help.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with any additional payment methods displayed at checkout.
Available payment options may vary depending on your country.
When will my order be processed?
Orders are typically processed within 2 to 3 business days.
Orders are processed Monday through Friday. Processing times may occasionally be longer during major sales, holidays, or periods of unusually high order volume.
You’ll receive tracking information once your order has been processed and shipped.
How long will it take to receive my order?
After the 2 to 3 business day processing period, estimated delivery times are:
🇺🇸 United States: 8 to 12 business days
🇬🇧 United Kingdom: 6 to 10 business days
🇦🇺 Australia: 6 to 12 business days
🇨🇦 Canada: 8 to 12 business days
🇳🇿 New Zealand: 6 to 10 business days
🌍 Rest of the World: 7 to 18 business days
Regional and remote areas of Australia may require an additional 5 to 15 business days.
Delivery times are estimates and may vary due to carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.
How can I track my order?
Once your order ships, we’ll send a tracking link to the email address used when placing your order.
You can also track your shipment through our Track My Order page.
If you haven’t received your tracking email, please check your spam or junk folder.
Tracking information may take a short amount of time to update after your package is handed over to the carrier.
What if I haven't received my order?
If your tracking has not updated for an extended period or your order appears to be significantly delayed, contact us at support@shopkingsarchive.com.
Our team will investigate the shipment with the carrier or fulfillment partner and help determine the appropriate next step.
If the shipment is confirmed lost, we’ll work with you to arrange a replacement or refund where applicable.
When will I receive my refund?
Once a refund has been approved and processed, please allow up to 10 business days for it to appear on your original payment method.
Your bank or credit card provider may require additional processing time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved, please contact us at support@shopkingsarchive.com and we’ll be happy to assist.